Returns Policy

Lights are generally fragile in nature, so although we use lots of protective packaging, we ask that you please check your delivery as soon as you receive it and let us know of any damages in transit within 48 hours.

Change of Mind Returns

Under Consumer Contracts Regulations you have the right to return goods to us within 14 days of the day that you receive them. At Buckinghamshire Lighting Centre, as part of our Goodwill Guarantee, we’ve extended this period to 30 days.

We ask that you let us know by either phone on 01494 473370 or via email to sales@buckslighting.co.uk that you intend to return the goods, which should then be sent back to us at the address below within 14 days of that notification.

Buckinghamshire Lighting Centre Returns
17 Wye Estate
London Road
High Wycombe
HP11 1LH

The cost of the return to us is your responsibility. The goods should be returned with their original packaging and suitably protected for transit. We recommend that you use a delivery service with proof of despatch and suitable insurance, as we cannot refund goods that do not reach us or arrive damaged.

Once the goods are received in our warehouse they will be checked into stock and we will issue a refund, including any original standard delivery charges (sorry, premium delivery charges are non-refundable).

Please note that our Change of Mind Returns Policy does not apply to goods that have been manufactured specifically for you; these cannot be returned for credit unless faulty (see below).

Faulty, Damaged or Incorrect Items

If any items you receive should be faulty, damaged or incorrect then please contact us by either phone on 01494 473370 or via email to sales@buckslighting.co.uk and we will arrange a collection and return. We will liaise with you to rectify the issue as soon as possible with either a repair, replacement item or refund as appropriate.

Please note that Buckinghamshire Lighting Centre are not responsible for any electrician’s or similar costs incurred in the fitting or removal or any product.

Full details of our Sale of Goods Terms and Conditions, which comply with current Consumer Contracts Regulations, can be found here.